Owned enquiries
Assign incoming business-number conversations to a responsible teammate. Use internal notes to preserve the customer's requirements when another person takes over.See shared WhatsApp inbox assignments and handovers
WhatsApp CRM UAE
A WhatsApp CRM built for UAE businesses
A WhatsApp CRM helps UAE teams connect business-number enquiries with contacts, ownership, follow-ups, and opportunities. Start by checking your number, team workflow, and operating costs—not by assuming a shared device can manage every sale.
One connected workspace Three specialized AI agents Built for every sales team Channel-aware by design
Why Qonvera
Fast-moving conversations need more than personal phones and spreadsheets.
When sales happen through WhatsApp, customer history and follow-up commitments can become scattered across agents. Qonvera creates a shared operating layer that keeps the whole team aligned.
Qonvera is owned and operated by UAE-based Aether Solutions - F.Z.E. That relationship gives the product a clear operator; it does not establish a data-residency or regulatory certification claim. Review the contract and connection requirements against your business needs.
Core capabilities
Capabilities that move the conversation forward.
Workspace access
Invite people with their own logins and the appropriate workspace roles. Keep branch access aligned with the locations and customers each person supports.Plan team roles and workspace access
Visible opportunities
Connect a qualified enquiry to its service, owner, pipeline stage, and value. Track the opportunity separately from the status of the chat.Turn a WhatsApp enquiry into a sales opportunity
WhatsApp-aware follow-ups
Give a promised callback or quote follow-up an owner and due time. Check reply eligibility and approved templates before contacting the customer again.Schedule WhatsApp follow-ups and re-engagement
Example workflow
A Dubai service enquiry, from WhatsApp message to deal
Illustrative example: a Dubai business asks your team for an office fit-out quote. After connecting and testing the business number, follow the enquiry through the steps below. This is a sample workflow, not a customer result or a fully automatic sales process.
Capture and assign the message
The customer asks, ‘Can you quote for our new office in Dubai?’ Find the conversation in the connected WhatsApp inbox and assign the teammate responsible for clarifying the requirements.
Confirm the contact and service
An authorized teammate checks the contact and account, confirms the requested service, and records the scope. Review any matching suggestion instead of treating a display name as proof of identity.
Save a qualified opportunity
Use the configured confirmation or manual workflow to save the service, pipeline, initial stage, owner, and agreed estimate. A conversation alone does not establish a won deal.
Schedule the quote follow-up
Set the promised next action, responsible owner, and due time. Check the owner's queue; when it is time to contact the customer, review WhatsApp reply eligibility and any template requirement.
Record the customer's decision
Keep the opportunity stage and next action current as the quote progresses. Record won or lost only when the outcome is known, so the manager can distinguish active quotes from completed sales.
Made for practical workflows
Built around the way customer teams actually work.
Use Qonvera wherever sales and service depend on timely, contextual conversations across WhatsApp, Instagram, Facebook Messenger, and Telegram.
- UAE retail teams
- Real estate sales
- Home and professional services
- Multi-branch businesses
Scope and setup
What to confirm before choosing a system.
Number changes require planning
Do not promise history migration or simultaneous Business App use until the supported onboarding path is confirmed.
Pilot one workspace first
Confirm the Meta account and business-number access, invite the team, and configure services, pipeline stages, and ownership. Test a customer-initiated message, a reply, and a due follow-up before adding branches.
Local requirements are separate decisions
Confirm contractual, retention, hosting, invoicing, and support requirements for your organization. Do not infer them from a UAE company address.
Common questions
Questions about WhatsApp CRM UAE.
Is Qonvera available for businesses across the UAE?
Yes. Qonvera serves UAE businesses of every size that use WhatsApp as a central sales and customer communication channel.
Can managers see team activity?
Yes. Qonvera gives managers visibility into ownership, follow-ups, customer activity, and deal progress across the team.
Does Qonvera use the official WhatsApp Business Platform?
Yes. The documented connection uses Meta's WhatsApp Business Platform Cloud API. Review your business account and number readiness before setup, including any existing provider or Business App requirements.Read WhatsApp setup and connection answers
How should a UAE business plan a multi-branch rollout?
Start with the operating units, people, business numbers, and lead sources each branch needs. Assign workspace access and a responsible owner for every handover, then test an enquiry through to a follow-up and opportunity before extending the rollout.Plan roles and multi-workspace operations
Are the subscription and WhatsApp charges the same thing?
No. Check current monthly or annual Qonvera pricing and your required capacity separately from Meta messaging charges. Custom onboarding, integration, and support requirements should be agreed with the team.Review subscription options and provider charges
Can a Dubai business keep its existing WhatsApp number?
Review the number's current Business App or provider setup before changing anything. Eligibility, migration, history availability, and any simultaneous Business App use depend on the supported onboarding path. Confirm those requirements with Qonvera before disconnecting the existing service.Review your business-number setup in a demo
Does a UAE-based operator mean my data is hosted in the UAE?
No. Qonvera is owned and operated by Aether Solutions - F.Z.E in Ajman, but the operator's address is not a data-hosting guarantee. Review the applicable processing terms and confirm any hosting, retention, or contractual requirements before subscribing.Review Qonvera's data processing terms
What if our enquiries also arrive on Instagram or our website?
Use the omnichannel team inbox for supported messaging conversations. Connected website forms and forwarded lead-notification emails are separate intake sources. Plan their ownership alongside WhatsApp, without treating every source as a two-way inbox.Compare messaging channels and lead intake
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.