One shared workspace
Manage WhatsApp, Instagram, and Facebook Messenger conversations from a consistent team inbox, with more channels designed to follow.
Omnichannel team inbox
One team inbox for every customer conversation
Bring customer messages into one organized workspace where agents can collaborate, take ownership, and continue every conversation with the full history in view.
One connected workspace AI-powered guidance Built for every sales team Channel-aware by design
Why Qonvera
Customers use different channels. Your team should not need different workflows.
Separate inboxes fragment customer history and make ownership difficult to see. Qonvera brings supported messaging channels into a shared workspace while preserving the identity and context of every conversation.
Instead of forcing agents to update a separate system after every conversation, Qonvera keeps customer communication and revenue work connected. Teams gain speed without giving up ownership or visibility.
Core capabilities
Everything your team needs to move the conversation forward.
Visible ownership
Assign each conversation to the right agent and make responsibility clear across the team.
Internal collaboration
Use private notes and structured handovers without exposing internal discussions to customers.
Connected customer context
Keep conversation history, contact details, follow-ups, and sales opportunities together.
Made for practical workflows
Built around the way customer teams actually work.
Use Qonvera wherever sales and service depend on timely, contextual conversations across WhatsApp, Instagram, and Facebook Messenger.
- Multi-channel sales teams
- Customer enquiry management
- Agent handovers
- Shared business messaging
Common questions
What teams ask about omnichannel team inbox.
What is an omnichannel team inbox?
An omnichannel team inbox brings conversations from supported messaging channels into one workspace while retaining each channel's identity and customer history.
Which channels can Qonvera manage?
Qonvera currently brings WhatsApp, Instagram, and Facebook Messenger conversations into one workspace, with additional channels planned.
Can managers see who owns a conversation?
Yes. Assignments and activity history make conversation ownership and team workload easier to understand.
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.