Assignment and channel filters
Use All, Mine, and Unassigned to find work, then filter by WhatsApp, Instagram, Messenger, or Telegram. Confirm the channel badge before replying.Explore the shared WhatsApp inbox workflow
Omnichannel team inbox
One team inbox for every customer conversation
Bring customer messages into one organized workspace where agents can collaborate, take ownership, and continue every conversation with the full history in view.
One connected workspace Three specialized AI agents Built for every sales team Channel-aware by design
Why Qonvera
Customers use different channels. Your team should not need different workflows.
Separate inboxes fragment customer history and make ownership difficult to see. Qonvera brings supported messaging channels into a shared workspace while preserving the identity and context of every conversation.
Start with the work an agent needs to do: find an unassigned enquiry, check its channel, take ownership, and keep the next action visible. Bringing channels together does not mean merging everyone with the same name or applying WhatsApp's rules to every conversation.
Core capabilities
One place to work. Clear context for every channel.
Deliberate contact matching
Review the evidence when profiles may belong to the same contact. A similar name alone is not permission to merge two customer histories.Understand channel identity and contact context
Useful handover context
Keep internal notes, customer history, and Sales Assistant summaries available to the next teammate. Review suggested actions before acting on them.See Sales Assistant summaries and suggested next steps
A next step beyond the reply
Schedule owned follow-ups and let authorized teammates connect qualified interest to an opportunity. An answered conversation is not automatically a completed sale.Organize daily and overdue sales follow-ups
Example workflow
From an Instagram question to an owned sales follow-up
Illustrative example: an office buyer asks about a service on Instagram, then sends more requirements on WhatsApp. This is a workflow to test with your team, not a customer case study or a claim that records merge automatically.
Find and assign the first enquiry
Filter the Inbox to Instagram and review Unassigned conversations. Assign a teammate to clarify the buyer's requirements; leave other enquiries visible for their own owners.
Review the second channel's identity
When the WhatsApp message arrives, check its account and customer details. An authorized teammate reviews any suggested contact match; keep the identities separate if the evidence is inconclusive.
Preserve the handover
Record the confirmed requirements in an internal note and assign the responsible teammate. Review the linked customer context before replying from the appropriate channel.
Create the next sales action
An authorized teammate confirms the service and saves or updates the opportunity. Schedule the promised quote follow-up with an owner and due time, then check it in the queue.
Made for practical workflows
Built around the way customer teams actually work.
Use Qonvera wherever sales and service depend on timely, contextual conversations across WhatsApp, Instagram, Facebook Messenger, and Telegram.
- Multi-channel sales teams
- Customer enquiry management
- Agent handovers
- Shared business messaging
Scope and setup
What to confirm before choosing a system.
Connect the right accounts
Owners and Admins configure channels in the intended workspace. Authorize the supported business accounts, then test receipt and reply from each connected channel before rollout.
Keep provider rules distinct
WhatsApp re-engagement can require an approved template. Instagram and Messenger saved replies do not reopen an expired reply window. Telegram support is for customer-initiated private bot chats, not group or channel posts.
An inbox is not every integration
Website and email-to-lead sources capture enquiries; they are not additional two-way messaging inboxes. Review channel, user, workspace, and intake allowances separately in the current plans.
Common questions
What teams ask about omnichannel team inbox.
What is an omnichannel team inbox?
An omnichannel team inbox brings conversations from supported messaging channels into one workspace while retaining each channel's identity and customer history.
Which channels can Qonvera manage?
Qonvera currently brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one workspace, with additional channels planned.
Can managers see who owns a conversation?
Yes. Assignments and activity history make conversation ownership and team workload easier to understand.
Can Qonvera also capture website and email enquiries?
Yes. Alongside the messaging inbox, the Website Lead Channel captures enquiries from connected website forms, and Email-to-lead processes forwarded lead notifications. These are lead intake sources, not additional two-way messaging inboxes.
Is this different from a shared WhatsApp inbox?
A shared WhatsApp inbox organizes team access and ownership around connected WhatsApp business numbers. The omnichannel inbox applies a consistent working surface to several supported messaging channels while preserving each channel's identity and reply rules.Review the WhatsApp-only team inbox workflow
Does Qonvera automatically merge the same customer across channels?
No. Possible matches need evidence and human confirmation. Matching capabilities depend on channel support and your plan; a shared name or Telegram username is not enough to identify a customer safely.
Can all teammates access every workspace and customer record?
No. Access follows workspace membership and role. Agents handle day-to-day inbox and follow-up work within their permitted scope; core contact and opportunity editing requires the appropriate role.Check workspace boundaries and team roles
Are AI agents required to use the inbox?
No. Your team can reply manually. Receptionist responds to incoming enquiries using approved knowledge and hands over when needed; Qualification identifies service interest and scores leads; Sales Assistant helps your team with summaries, next steps, and contextual questions. Confirm agent availability and configuration for your workspace. Channel rules still apply.Explore Qonvera’s three AI agents
How do we check the cost for our team?
List the users, workspaces, messaging connections, and website or email intake sources you need, then compare the current plans. Subscription fees, external provider charges, and any agreed AI allowance are separate considerations.Compare current pricing and channel limits
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.