Respond to incoming enquiries
Help customers get an initial answer when they contact your business. The Receptionist's role is responding to enquiries, not running outbound campaigns.
Welcome every enquiry with an AI Receptionist
Responds to incoming enquiries using your approved knowledge and hands conversations over to your team when needed.
One connected workspace Three specialized AI agents Built for every sales team Channel-aware by design
Why Qonvera
A helpful first response. A clear path to your team.
Customers arrive with questions about your business. The Receptionist uses the knowledge you approve to respond to incoming enquiries, while keeping a handover to your team part of the conversation—not a separate process.
Instead of forcing agents to update a separate system after every conversation, Qonvera keeps customer communication and revenue work connected. Teams gain speed without giving up ownership or visibility.
Core capabilities
One agent focused on the customer-facing response.
Use approved knowledge
Base responses on the business knowledge your team approves. Keep that information current as your services and business details change.
Hand over when needed
Bring your team into the conversation when a person is needed to handle the customer's request.
Keep the roles clear
Use Qualification for service interest and lead scoring, and Sales Assistant for summaries, suggested next steps, and contextual questions.Explore the Qualification agent
Example workflow
From an incoming question to a team handover
Illustrative workflow: a customer asks about a service, then needs help from your team. This describes the agent's role, not a customer result or a promise that every enquiry can be answered automatically.
The customer sends an enquiry
A new question arrives in a connected customer conversation.
Receptionist responds from approved knowledge
The agent uses the business information you have approved to answer the enquiry.
Your team takes over when needed
The conversation is handed over so a teammate can handle the request that needs human attention.
Made for practical workflows
Built around the way customer teams actually work.
Use Receptionist for incoming business enquiries where approved knowledge and a human handover belong in the same workflow.
- Initial customer enquiries
- Business-information questions
- Service enquiries
- Team handovers
Scope and setup
What to confirm before choosing a system.
Prepare the knowledge
Review the business information you want the Receptionist to use, and keep it accurate.
Plan the human handover
Agree who will pick up conversations that need a teammate. An AI response does not remove the need for clear ownership.
Confirm your rollout
Confirm agent availability, connected-channel support, configuration, and AI allowances for your workspace before rollout. Channel messaging rules still apply.
Common questions
Questions about Receptionist agent.
What does Qonvera's Receptionist agent do?
Responds to incoming enquiries using your approved knowledge and hands conversations over to your team when needed.
What information does Receptionist use?
It responds using your approved knowledge. Your team should review that information and keep it current; the agent is not a substitute for maintaining accurate business information.
Can a person take over the conversation?
Yes. Receptionist hands conversations over to your team when needed. Plan responsibility for those handovers as part of your enquiry workflow.Explore inbox ownership and handovers
Does Receptionist also score leads?
Lead scoring and identifying the services a customer is interested in belong to the Qualification agent. Receptionist focuses on responding to incoming enquiries and handing over to people.Explore the Qualification agent
How is Receptionist different from Sales Assistant?
Receptionist responds to incoming customer enquiries. Sales Assistant helps your team with conversation summaries, suggested next steps, and contextual questions about conversations, contacts, accounts and opportunities.Explore the Sales Assistant agent
How can I check availability for my team?
Review your channels, workspace configuration, and AI allowances with Qonvera before rollout. The available messaging channels are not a blanket promise that every agent is enabled on every connection or plan.Discuss an AI-agent rollout
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.