Draft or Automatic mode
Review, edit, send, or discard AI drafts—or enable automatic replies for eligible conversations when your team is ready.
Respond to customer chats with an AI receptionist your team controls
Qonvera helps teams respond to customer-initiated chats with useful, context-aware answers—either as editable drafts or automatic replies governed by your workspace rules.
One connected workspace AI-powered guidance Built for every sales team Channel-aware by design
Why Qonvera
Faster replies should not mean giving an AI unrestricted control of the customer relationship.
Qonvera separates AI generation from business authority. Replies are grounded in recent conversation context, selected active services, and approved facts or FAQs, while uncertain or sensitive requests can be handed to a person.
Instead of forcing agents to update a separate system after every conversation, Qonvera keeps customer communication and revenue work connected. Teams gain speed without giving up ownership or visibility.
Core capabilities
Everything your team needs to move the conversation forward.
Grounded business answers
Limit replies to recent chat context, approved facts and FAQs, and active services selected inside the workspace.
Schedules and operating limits
Choose channels, hours, timezones, response delay, consecutive-reply limits, confidence thresholds, and AI budgets.
Human handoff by design
Pause AI after human activity and hand off low-confidence, risky, unsupported, or explicitly escalated topics to the right teammate.
Made for practical workflows
Built around the way customer teams actually work.
Use Qonvera wherever sales and service depend on timely, contextual conversations across WhatsApp, Instagram, Facebook Messenger, and Telegram.
- After-hours enquiry response
- Frequently asked questions
- Initial service clarification
- Human handoff and escalation
Common questions
What teams ask about ai auto-reply.
Which channels support Qonvera AI auto-reply?
Qonvera can handle customer-initiated conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram when the relevant channel and workspace configuration are enabled.
Can my team review AI replies before they are sent?
Yes. Draft mode creates an editable reply for an agent to review, change, send, discard, or hand off. Automatic mode is a separate workspace choice.
How does Qonvera reduce incorrect or unsafe replies?
The AI receives bounded conversation context and approved workspace knowledge. Confidence rules, allowed services, risk topics, channel availability, and human activity are checked before a reply can be sent.
What happens when the AI is uncertain?
Qonvera can ask a clarification question, abstain, or hand the conversation to a person rather than inventing an answer or making an unsupported business decision.
Does AI auto-reply replace sales or customer teams?
No. It is designed to improve response coverage while people retain control through drafts, handoffs, pause and resume controls, and workspace-level configuration.
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.