Identify service interest
Recognize the services a customer is interested in from the enquiry, so your team can understand the request.
Qualification agent
Know what customers need. Know which leads to prioritize.
Identifies the services customers are interested in and scores leads to help your team prioritize.
One connected workspace Three specialized AI agents Built for every sales team Channel-aware by design
Why Qonvera
An inbox full of enquiries is not yet a prioritized sales queue.
Your team needs to understand what a customer is asking for and where to focus its attention. Qualification connects service interest with lead scoring, giving teammates useful input for deciding which enquiries to work on next.
Instead of forcing agents to update a separate system after every conversation, Qonvera keeps customer communication and revenue work connected. Teams gain speed without giving up ownership or visibility.
Core capabilities
Give prioritization a clear starting point.
Score leads
Use lead scores as input for prioritization, alongside the customer's actual conversation and your team's judgment.
Focus team attention
Help teammates decide which leads to review next without treating every incoming enquiry as identical.
Separate qualification from replying
Receptionist handles incoming responses and handovers. Qualification focuses on service interest and lead scoring.Explore the Receptionist agent
Example workflow
From service interest to a prioritization decision
Illustrative workflow: a customer asks about a service. No sample score or conversion outcome is implied.
Review the incoming interest
A customer explains what they are looking for in a conversation.
Identify the service and score the lead
Qualification identifies the services of interest and scores the lead to support prioritization.
Your team chooses the next action
A teammate reviews the enquiry and score, then decides where to focus. Sales Assistant can suggest next steps from the customer context.
Made for practical workflows
Built around the way customer teams actually work.
Use Qualification when your team needs to distinguish service interest and prioritize incoming sales enquiries.
- Service-led enquiries
- Lead prioritization
- Busy sales inboxes
- Team enquiry reviews
Scope and setup
What to confirm before choosing a system.
A score is guidance
A lead score helps prioritization. It is not a guaranteed purchase, a revenue forecast, or proof that a deal is won.
Keep the conversation in view
Read the customer's requirements alongside the score. Your team remains responsible for sales decisions and follow-up.
Confirm setup and allowances
Review the agent's availability and configuration for your workspace and confirm applicable AI usage allowances before rollout.
Common questions
Questions about Qualification agent.
What does Qonvera's Qualification agent do?
Identifies the services customers are interested in and scores leads to help your team prioritize.
Is a lead score a prediction that the customer will buy?
No. Use the score to help prioritize work, not as a guaranteed conversion outcome. Review the actual enquiry and apply your team's judgment.
Does qualification automatically create a won opportunity?
No. Identifying service interest and scoring a lead are different from recording a sales outcome. Your team still needs to manage the opportunity and record what happens.See how opportunities move through the pipeline
Which agent answers the customer's incoming questions?
Receptionist responds to incoming enquiries using approved knowledge and hands conversations over to the team when needed.Explore the Receptionist agent
Which agent helps my team understand the wider customer context?
Sales Assistant summarizes conversations, suggests next steps, and answers contextual questions about conversations, contacts, accounts and opportunities.Explore the Sales Assistant agent
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.