Qonvera vs Kommo: test the details of a messaging-led CRM
Both Qonvera and Kommo connect messaging to sales work. Kommo explicitly markets messaging CRM, pipelines, and AI. The useful comparison is therefore not whether one has a CRM, but how each handles your records, owners, channels, and next actions.
Qonvera Help: conversation workspaceKommo Help: pipeline usage and permissionsKommo Help: leads, contacts and companiesShortlist Qonvera for service-led opportunity work with configurable per-workspace capacity and separately selected AI agents. Shortlist Kommo for its documented messaging CRM, visual Salesbot workflows or a required connector such as TikTok. Both manage sales pipelines; neither is declared the overall winner here.
How this comparison was prepared
Published by Qonvera's operator, Aether Solutions - F.Z.E. This is an operator-authored documentation review, not an independent review, customer study or hands-on benchmark.
- Last source review
- . Sources are linked beside the relevant statements for both products. Availability and terms can change after this date.
- Scope
- Business-to-customer messaging sales: inbox ownership, contact and sales records, follow-ups, channels, AI, team access and purchasing constraints. Qonvera's currently published Free, configurable Custom and Enterprise offers are considered; existing Essentials, Growth and individually agreed contracts retain their own terms.
- Evidence standard
- “Documented” means the linked official documentation or product page explicitly describes the capability. It does not mean we tested delivery, reliability or performance. A fit recommendation is our editorial judgment; a request to confirm something is not proof that a feature is missing.
- Not tested
- No timed trials, private vendor accounts, security audit, migration test or like-for-like price quote was used. We do not infer regulatory compliance, hosting location, customer outcomes or a cheaper product. Exact connectors, permissions and purchased allowances must be checked for your account.
- Same scenario
- For a practical evaluation, give both vendors the same scenario: two buying decisions from one contact, a service or product selection, an owner handover, an overdue follow-up and a recorded won/lost outcome. Check the resulting records, not just the first reply.
Compare the records and responsibilities behind each feature.
Both columns cite official sources. “Documented” describes published capability, not an independently tested result. The limitations below distinguish licensed access, configured automation and work a teammate must still perform.
On smaller screens, scroll the table horizontally to read both products.
| Buying question | Qonvera | Kommo |
|---|---|---|
| Product approach | DocumentedConversation-led sales work: connect confirmed intent to a contact, service, opportunity, and next action.Qonvera Help: conversation workspaceQonvera Help: opportunities and quotes | DocumentedA messaging CRM with a shared inbox, lead records and configurable pipeline stages. Pipeline management is available in both products.Kommo: unified inboxKommo Help: pipeline usage and permissions |
| Conversation management | DocumentedShared Inbox with All, Mine and Unassigned views, teammate assignment, notes, contact/account links and follow-up or opportunity creation.Qonvera Help: conversation workspace | DocumentedA unified inbox with conversation assignment and templates; its WhatsApp product page also describes private teammate discussion.Kommo: unified inboxKommo: WhatsApp CRM |
| CRM and pipeline model | DocumentedAn opportunity is separate from its conversation and carries contact, account, service items, amount, owner, pipeline stage and outcome. The first follow-up is optional.Qonvera Help: opportunities and quotes | DocumentedA lead is a sales opportunity linked to a contact or company. One contact can have multiple leads; each lead progresses through pipeline stages.Kommo Help: leads, contacts and companiesKommo Help: pipeline usage and permissions |
| Follow-up and automation | DocumentedOwned follow-ups have due times, calendar views and reminders. Scheduling a task is not the same as sending a message; teammates or a separately configured action must carry out the work.Qonvera Help: follow-ups and calendarQonvera Help: conversation workspace | DocumentedDigital pipeline triggers can add tasks or launch Salesbot. Its no-code bot can send messages and perform workflow actions; configuration and plan access must be checked.Kommo Help: digital pipeline triggersKommo: Salesbot workflows |
| Channels and intake | DocumentedWhatsApp, Instagram, Facebook Messenger, and Telegram private bot chats. Website and forwarded email are separate intake sources. Telegram customers must start a private bot chat; groups and channel posts are outside this connection's scope.Qonvera Help: channel connectionsQonvera Help: website and email intake | DocumentedIts inbox documents WhatsApp, Instagram and Telegram; a separate TikTok offering covers business messaging and lead capture. Confirm each required connector and channel function.Kommo: unified inboxKommo: TikTok channel scope |
| AI | DocumentedThree AI agents: Receptionist responds using approved knowledge and hands over when needed; Qualification identifies service interest and scores leads; Sales Assistant summarizes conversations, suggests next steps, and answers contextual questions about conversations, contacts, accounts and opportunities. These are optional workspace licenses; purchasing access does not enable an agent or remove its generation limits.Qonvera Help: plans, licenses and allowancesQonvera Help: Receptionist setup and handoffQonvera Help: contextual Ask AIQonvera Help: lead scoring | DocumentedAI agents handle inbound messages but do not initiate conversations. Availability and active-agent limits depend on the plan; shared AI credits and per-conversation limits apply.Kommo Help: AI agent activation and creditsKommo Help: AI agent limits and handoff |
| Team access and administration | DocumentedOwner/Admin manage configuration. Managers can edit core CRM records; Agents handle daily Inbox and follow-ups with read access to core CRM context. Seats and other capacities follow the workspace's purchased allocation.Qonvera Help: workspaces and rolesQonvera Help: plans, licenses and allowances | DocumentedPipeline usage requires the appropriate Leads permission. Its pipeline guide reserves pipeline/stage creation, removal and ordering for administrators. Verify your required role matrix separately.Kommo Help: pipeline usage and permissions |
| Billing model and commitment | DocumentedFree has fixed limits and excludes paid agents and integrations. Configurable Custom charges for the selected capacity and add-ons per workspace. Annual billing is ten times the full monthly total; Enterprise follows an agreement.Qonvera Help: plans, licenses and allowances | DocumentedPublished plans use per-user pricing. The pricing FAQ says monthly payment is unavailable and the minimum subscription period is six months. AI credits and channel allowances vary by plan.Kommo: pricing and payment-term FAQ |
Qonvera scope: messaging and CRM workflow, Receptionist agent, and current plans and limits. This is a documentation-based comparison, not a hands-on performance benchmark.
Who might Kommo suit better?
Consider Kommo if you need a messaging CRM with linked lead/contact/company records and want to build visual Salesbot or pipeline-trigger workflows. It is also worth evaluating when TikTok is a required channel; Qonvera does not claim a TikTok connection here.
Check first: test the exact channel connector, automation entitlement and credit budget. Compare the full prepaid commitment rather than treating a per-user/month display as monthly payment.
Kommo Help: leads, contacts and companiesKommo Help: digital pipeline triggersKommo: Salesbot workflowsKommo: TikTok channel scopeKommo: pricing and payment-term FAQWho might Qonvera suit better?
Consider Qonvera if your team sells catalogue services and wants to keep the confirmed service, opportunity, owner and next action together. Its configurable per-workspace purchasing model is relevant when branches need different capacities or only selected workspaces need AI agents.
Check first: verify your required CRM editing roles, channel scope and each workspace's selected capacity. AI is optional and metered; a new configurable offer does not replace a legacy agreement.
Qonvera Help: conversation workspaceQonvera Help: opportunities and quotesQonvera Help: plans, licenses and allowancesExplore Qonvera's conversation-to-opportunity modelCheck the boundaries before you buy.
These constraints are supported by the linked materials. They are not missing-feature guesses or a substitute for checking your proposed plan and configuration.
AI access is not unlimited automation
Qonvera
Receptionist, Qualification and Sales Assistant are optional paid workspace licenses. Daily/monthly admitted-attempt allowances include failures; purchase or settings changes do not reset usage. Manual CRM work does not require these agents.
Qonvera Help: plans, licenses and allowancesKommo
Kommo AI agents require eligible plan access and available account credits. Agents stop responding when those credits run out; separate conversation limits can also stop replies and transfer the conversation.
Kommo Help: AI agent activation and creditsKommo Help: AI agent limits and handoffA task is not a delivered customer message
Qonvera
Creating a follow-up or confirming a Sales Assistant task creates internal work, not a customer message. Receptionist handles customer-initiated chats and still requires knowledge, enabled settings, a healthy connection and handoff ownership.
Qonvera Help: conversation workspaceQonvera Help: Receptionist setup and handoffKommo
Task creation, Salesbot messaging and AI replies are different controls. Kommo documents task/bot triggers separately from inbound-only AI agents; prove the required handoff and sending behavior in your proposed setup.
Kommo Help: digital pipeline triggersKommo Help: AI agent activation and creditsChannel scope and purchased terms still matter
Qonvera
Website and forwarded email capture enquiries rather than provide two-way messaging inboxes. Telegram supports private bot chats, not groups or channel posts. Custom capacities and paid add-ons are allocated per workspace.
Qonvera Help: website and email intakeQonvera Help: channel connectionsQonvera Help: plans, licenses and allowancesKommo
Kommo advertises TikTok as well as other messaging channels, but that does not establish feature parity across connectors. Confirm the current channel/AI allowance and the minimum six-month subscription before committing.
Kommo: TikTok channel scopeKommo: pricing and payment-term FAQBring these questions to both demonstrations.
- Show one contact with two concurrent sales opportunities. Can we inspect each value, stage, owner and outcome without mixing the records?
- Create a follow-up, let it become overdue and hand the conversation to another teammate. Which conversation, opportunity and task owners change—and which stay unchanged?
- For each required channel, show setup, an incoming enquiry, a permitted reply and a failed or disconnected state. Demonstrate TikTok or Telegram group support only if it is actually offered.
- Show where a person approves an AI suggestion, takes over a conversation and sees an exhausted allowance. Do not substitute a task suggestion for proof of a sent message.
- Quote the same seats, workspaces, channel connections, intake sources, captured-lead volume and AI usage, including the payable term, onboarding, migration and provider fees.
Sources and review method
Official vendor materials were reviewed on . Product availability and commercial terms should be confirmed directly. Fit recommendations are editorial judgments based on the workflows described, not vendor endorsements.
No product screenshots or customer examples are used as evidence in this review. The linked documentation supports the stated scope; it does not demonstrate performance in your account.
- Qonvera Help: conversation workspace
- Qonvera Help: opportunities and quotes
- Qonvera Help: follow-ups and calendar
- Qonvera Help: channel connections
- Qonvera Help: website and email intake
- Qonvera Help: plans, licenses and allowances
- Qonvera Help: workspaces and roles
- Qonvera Help: Receptionist setup and handoff
- Qonvera Help: contextual Ask AI
- Qonvera Help: lead scoring
- Kommo: unified inbox
- Kommo Help: pipeline usage and permissions
- Kommo Help: leads, contacts and companies
- Kommo Help: digital pipeline triggers
- Kommo: Salesbot workflows
- Kommo Help: AI agent activation and credits
- Kommo Help: AI agent limits and handoff
- Kommo: pricing and payment-term FAQ
- Kommo: WhatsApp CRM
- Kommo: TikTok channel scope
Qonvera's operator publishes this comparison. No customer results, independent ratings, or price advantage are asserted. Share corrections with team@qonvera.com.
Questions to settle before choosing.
Does Kommo have separate sales opportunities and contacts?
Yes. Kommo calls a sales opportunity a lead, links it to contacts or companies and allows one contact to have multiple leads. Qonvera uses opportunity records. The terminology alone is not a reason to prefer either product.
Kommo Help: leads, contacts and companiesQonvera Help: opportunities and quotesWhich product should a messaging-led sales team shortlist?
Shortlist Qonvera for its service-linked opportunity work and per-workspace capacity selection. Shortlist Kommo for its documented Salesbot workflows, pipeline triggers or a required connector such as TikTok. These are editorial fit judgments, not test results; demonstrate your actual process in both.
Qonvera Help: opportunities and quotesQonvera Help: plans, licenses and allowancesKommo: Salesbot workflowsKommo: TikTok channel scopeDoes Qonvera support every channel Kommo advertises?
No equivalence is claimed. Qonvera's messaging scope here is WhatsApp, Instagram, Facebook Messenger and Telegram private bot chats. Website and forwarded email are intake sources, not two-way messaging inboxes. TikTok and Telegram groups are not claimed.
Qonvera Help: channel connectionsQonvera Help: website and email intakeAre AI agents included without usage limits?
No. Qonvera agents are optional workspace licenses with generation allowances and configuration requirements. Kommo AI agents have plan eligibility, shared account credits and conversation-limit controls. Buying access is not a guarantee of unlimited automated replies.
Qonvera Help: plans, licenses and allowancesKommo Help: AI agent limits and handoffWas this an independent hands-on test?
No. Aether Solutions - F.Z.E, Qonvera's operator, reviewed the linked public vendor documentation on 4 November 2026. No private account test, customer outcome study or price-performance benchmark is presented.