Shared customer conversations
Manage enquiries from WhatsApp, Instagram, Facebook Messenger, and Telegram private bot chats with named ownership.
Automotive enquiries
Automotive enquiry CRM: follow through beyond the first reply
An automotive enquiry CRM helps a team manage the customer discussion around a vehicle, service, or quotation. Qonvera connects those conversations to contacts, opportunities, and owned next actions, while specialist dealer and workshop systems remain responsible for their own operational data.
One connected workspace AI-powered guidance Built for every sales team Channel-aware by design
Why Qonvera
A request for information needs a clear owner until the decision is made.
One teammate answers a vehicle question, another checks a service quote, and a callback is promised for tomorrow. If the commitment stays inside the thread, neither the customer nor the manager has a dependable next step.
Separate the customer's conversation from the sale being pursued. Use a configured catalogue, pipeline, and follow-up process to keep the sales team coordinated. Confirm stock, workshop capacity, and financial terms with their authoritative sources before replying.
Core capabilities
Keep enquiry handling and follow-through connected.
Confirmed offering
Select the applicable configured product or service after clarifying the customer's request. Matching suggestions do not establish stock availability or final terms.
Separate sales processes
Use different pipelines where vehicle sales and service quotations genuinely follow different steps, subject to your plan's capacity.
Quote and callback follow-up
Link due actions to the relevant opportunity so the responsible person can see what was promised.See owned follow-up management
Example workflow
From a service-package question to a recorded decision
Illustrative workflow for an automotive service enquiry. The same ownership principles can support a vehicle enquiry without implying a live vehicle catalogue or workshop integration.
Receive the customer question
Capture the message in the connected inbox and assign a teammate.
Clarify the requested service
Confirm the contact and relevant offering. Ask a person to resolve ambiguous service suggestions.
Verify the facts before quoting
Check applicable pricing, capacity, and terms in the business's authoritative systems before making a commitment.
Track the commercial opportunity
An authorized teammate records the service, value, owner, and stage, then schedules the agreed callback.
Follow through to an outcome
Complete the next action, record any new commitment, and update won or lost when the customer decision is confirmed.
Made for practical workflows
For sales advisers and service-enquiry teams.
This approach is useful when your immediate problem is enquiry ownership and follow-up. It is not a substitute for vehicle, parts, workshop, or finance administration.
- Vehicle-information enquiries and callbacks
- Service-package qualification and quotations
- Handovers between sales advisers
- Separate location or team sales processes
Scope and setup
What to confirm before choosing a system.
No dealer-system integration is assumed
Confirm any DMS, inventory, workshop, finance, or booking integration as a separate requirement.
Catalogue entries are not live inventory
A product or service record does not prove that a vehicle, part, appointment, or offer is available.
Use human confirmation for commitments
AI-assisted replies must not invent availability, finance approval, warranty terms, or binding price changes.
Common questions
Questions about Automotive enquiries.
Is Qonvera a dealer management system?
No such capability is claimed here. Qonvera manages the sales-enquiry workflow; dealer operations, inventory, workshop scheduling, and financing need their own systems or separately confirmed integrations.
Can vehicle sales and service teams use different pipelines?
Qonvera supports configurable pipelines, with the number available depending on the selected plan. Agree distinct stages only where the underlying sales processes differ.Check pipeline and workspace allowances
Can AI confirm a vehicle is in stock?
Do not assume it can. An approved fact or a verified integration would be needed; a catalogue mention or a customer message is not a real-time stock check.
What should we test in a demo?
Bring a service quotation or vehicle callback scenario. Check who owns the conversation, who owns the opportunity, when the next action is due, and how a handover preserves the context.
Turn conversations into revenue
See how Qonvera fits your team.
Get a focused walkthrough built around your customer messaging workflow.